Refund policy
Order Cancellation
Orders may be cancelled only before they have been processed or shipped. Once an order has been dispatched, it cannot be cancelled.
Returns
We accept returns within 14 days of receiving your order.
To be eligible for a return:
- The item must be unused and in its original condition.
- It must be returned in its original packaging.
- Proof of purchase is required.
Non-Returnable Items
For hygiene and safety reasons, the following items cannot be returned unless they arrive damaged or defective:
- Opened or used skincare products
- Gift cards
- Clearance or final sale items
Refunds
Once your return is received and inspected, we'll notify you of the approval or rejection of your refund.
If approved, your refund will be processed to your original payment method within 5–10 business days.
Damaged or Incorrect Items
If you receive a damaged, defective, or incorrect item, please contact us within 7 days of delivery with your order number and photos of the product. We'll arrange a replacement or refund where appropriate.
Return Shipping
Customers are responsible for return shipping costs unless the return is due to our error or a defective product.
Contact Us
For any questions about returns, cancellations, or refunds, contact us at:
Aurora Dew
📧 support@auroradew.com