Shipping policy
Processing Time
Orders are typically processed within 1–3 business days after payment is confirmed. Orders placed on weekends or public holidays will be processed on the next business day.
Shipping Time
Estimated delivery times vary depending on your location:
- Domestic: 3–7 business days
- International: 7–21 business days
Please note that delivery times are estimates and may be affected by customs, weather, holidays, or courier delays.
Shipping Costs
Shipping charges are calculated at checkout based on your delivery location and selected shipping method.
Order Tracking
Once your order has been shipped, you'll receive a confirmation email with tracking information (where available).
Delays
While we work with reliable shipping partners, Aurora Dew is not responsible for delays caused by couriers, customs, or circumstances beyond our control.
Lost or Damaged Packages
If your order arrives damaged or appears to be lost, please contact us within 7 days of the expected delivery date at support@auroradew.com, and we'll do our best to assist you.